Saturday, June 13, 2015

ID WWII + a little bit more

Dropped by our place on Tuesday night after work and the storage platform in our bedroom is almost completed! At first glance, I was ecstatic - I absolutely loved the look of that laminate (so much better than what I chose for the kitchen, haha) and it was exactly as what I'd visualised when I was designing it...



...until I spotted this on closer inspection. This would be what I consider a major defect in my eyes. >:( The vertical line for the front row near the steps is seriously misaligned! Can't believe the carpenters are still giving me such shoddy work after all the fuss I threw up with the bathroom and foyer cabinets.

So I sent the ID a WhatsApp message on Wednesday morning with the above photos and asked him what his thoughts were. He called me back almost immediately (the one good thing with him is that he's very very prompt with his responses) to ask me what the problem was. When I told him the issue, he didn't seemed to get it. Once again, the old and much-abused excuse that they've done everything based on the dimensions or drawings that I've given. He started ranting that they just can't please me - the exact quote would be:

"We don't follow your dimensions, you say wrong.
Now we follow your dimensions, you still say wrong."

MY POINT WAS... I'm not fussing about the dimensions now! I'm talking about the alignment and I'm 100% certain that NOBODY told me that it would not be. My drawings definitely have straight lines. So I sat thru his rant and then ended the call by telling him that I will send him an illustration of what I meant via email, which looked like this (forgive the low res version of the original platform drawing - I did this in a hurry in the office with limited resources at hand): 


Did I also mention that he asked me to get the bf give him a call? When the bf called him up at lunch, he complained to told the bf that this was the first time he has had a client like me (read: I was the most difficult and/or fussy client he has ever had to date). And then repeated the same set of excuses he gave me in the morning about everything being done per agreed dimensions etc. The bf told him straight-up to show us the black and white, and not what he/she/they said. So the ID had no choice but to agree to check on this and get back to us. I didn't get off completely scot-free tho - was told off by the bf for not having black and white communications with the ID. X[

After sharing my frustrations with a couple of my friends, we all agreed that it was the carpenters performing below par in this case, cuz misalignment should be something the professionals should be watching out for. If there was going to be any possible pitfalls, these purported experts should be the ones to highlight to the homeowner so that we can all align on how to resolve the issue.

Of course, this is just our opinion but it is still up in the air as to whether it will be fixed. It's all going to boil down to the integrity of the carpenters - whether they'll admit their mistake (or not). Or the relationship of the ID with his subcons - if he can cajole them into fixing it. It looks like a lot of work if they were to do it tho, so I do not have high hopes. In the meantime, I'm going to try to figure out how to cover up this defect if they don't...

In happier news, Rany from Doctor Doors followed through with his promise to resolve my bathroom door issue! His guys came over to switch out the entire vertical strip of aluminium and printing defect no more, YAY! :D Kudos to the folks at Doctor Doors! Glad I decided to give them another chance by getting my other bathroom door replaced by them too. It's not the cheapest bifold door out there but good customer service is worth a whole lot more. :)

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